Posts Tagged ‘trashy roots’

7 Steps for Dealing with Salon Drama/Diva Stylists

by Trash Talk with Anna Craig on Monday, October 18th, 2010

anna craig

Hair has been Anna Craig’s passion since she was 12 years old, this has always been her path in life. In 2001 she went to school in Tempe, AZ, at the Carsten Aveda Institute. After doing hair for about 5 years, she realized that precision haircuts were her specialty, after years of thinking that color was her calling. After doing hair in Arizona for several years, she took the plunge and moved to Texas, and her career took off. She soon opened her own salon, Trashy Roots Salon & Spa. There she became a Certified Deva Stylist, specializing in Curly Girl haircuts. She is also an Artistic Educator for Pravana, which gives her the opportunity to go out to different salons in the area and educate them on new products and techniques. She is also very involved in her community; holding annual cut-a-thons, participating in benefit hair shows, and helping with local beauty schools.

Save the drama for your mama! There is always one stylist in every salon that thinks their s*** doesn’t stink and that they don’t have to arrive on time or clean up after themselves. Dealing with Salon Drama has been one of my most difficult issues. It has been one of the hardest things to learn how to handle. Having one bad seed can ruin the atmosphere of an entire salon. I felt like it was holding us captive in our own salon. When I opened my salon two years ago, my goal was to be a great, friendly and understanding owner, not like some of the owners I had worked for in my past. I was going to be different. But it didn’t take long to get run over by a freight train of cancerous stylists. My feelings kept getting hurt, and it was hard to handle. I was about to throw in the towel several times and just give up. I had to get thicker skin, and I had to take charge of my investment, my love, my life, my future, my salon. This didn’t happen overnight but slowly I have come to take back salon and learn how to deal with drama.

Here are ways to take back the control in and get rid of the cancer in your salon:

1. Set your standards from day one—put it in writing up front so they understand your salon’s expectations. Have a detailed handbook that explains exactly what you expect from each stylist.

2. Lead by example—don’t be a diva yourself. No one wants to work for a diva, either. Being a positive force in your salon is always key. If you have rules, you have to follow them, too.

3. Choose to be a friend or a boss. Which is more important to you; your business or being popular? Sometimes you have to be the bad guy to get the job done.

4. Don’t let it get out of control. Avoiding an issue will not make it go away. Stop the situation before it goes spinning out of control. If a stylist is taking charge in a negative way don’t wait until it’s too late. Nip it in the bud.

5. Let them go. Don’t be afraid to fire the stylist who is ruining your business. This is a hard one, but in the end you and your business will benefit. Keeping them around will only make things worse for you and everyone else in the salon.

6. Don’t let the drama spread to other stylists. If you have one bad seed it can spread to other stylists. Other stylists might start picking up bad habits by watching this Diva Stylist. If she doesn’t clean up, why do I have to? If she doesn’t have to show up for meetings, why do I have to? If she doesn’t show up on time, why do I have to? Stop it before it runs in your salon like wild fire.

7. The biggest point of all, it’s your name on the door. It is your reputation at stake. Don’t let one stylist ruin your dream. Once you are free of the drama you will be so glad you took control back. You will walk into your salon every day with a smile.

Take your salon back!

Consultation Plan: Past/Present/Future

by Trash Talk with Anna Craig on Monday, September 13th, 2010

anna craig

Hair has been Anna Craig’s passion since she was 12 years old, this has always been her path in life. In 2001 she went to school in Tempe, AZ, at the Carsten Aveda Institute. After doing hair for about 5 years, she realized that precision haircuts were her specialty, after years of thinking that color was her calling. After doing hair in Arizona for several years, she took the plunge and moved to Texas, and her career took off. She soon opened her own salon, Trashy Roots Salon & Spa. There she became a Certified Deva Stylist, specializing in Curly Girl haircuts. She is also an Artistic Educator for Pravana, which gives her the opportunity to go out to different salons in the area and educate them on new products and techniques. She is also very involved in her community; holding annual cut-a-thons, participating in benefit hair shows, and helping with local beauty schools.

When you are doing your client consultation, you should talk about the client’s past appointment (whether it was with you or with another stylist) and talk about what they liked or didn’t like about that service. From there you should know how to change or keep the style the same. The consultation should take between 5-10 minutes, but no longer than that.

Do not show them the color swatch book—instead use magazines to pick out color, and encourage them to bring in photos of styles and colors that they like, even old photos of themselves. Touch their hair while you are doing the consultation so you can determine the texture of their hair and so you can spot any problems.

After the client tells you what she is looking for in their hair, you need to repeat what she just said so there aren’t any miscommunications. If you feel like you just don’t understand what the client wants, don’t hesitate to grab another stylist to join your consultation; this might clarify any confusion especially if it’s a difficult situation or a complicated service.

While you are washing the client, you should ask about what products she is currently using to cleanse her hair—this gives you the opportunity to suggest your products, and it could help the client with any styling issues (I.e. If she are using a heavy, deep, store-bought shampoo and conditioner and it is weighing her hair down but she really want lots of body in their hair, you can suggest a good volumizing line).

While you are performing the services on the client, you should be talking about what products you are using to style their hair, and you should talk about their next service. If they need a color or a highlight, this is a good time to suggest booking for that or if it’s the end of summer, suggest that at their next appointment you should put lowlights in for fall. Always have a future plan for them, write it down so you don’t forget and talk to the client about the different options for their hair for their next appointment. If they are growing their hair out suggest at the next appointment skipping the trim but still doing the color. Always prebook your client before they leave, 6-7 weeks is ideal. This way they know you have a plan for them and that you are thinking about their best interest for their hair so they will come back instead of going to another salon/stylist where they would have to start over again.

Make sure you do this every time your client comes in; don’t skimp on the consultation. Sometimes if a client has been coming to you for a long time you just assume that they’re just going to do the same old style, but this is while stylists lose clients over time—they don’t change it up. Offer a little change every time they come in; maybe a little lighter this time, a little darker, let’s curl it, have you thought about growing out your bangs, anything that spruces up the same style clients will enjoy. They look to you for style advice—give it to them.

5 Tips To Better Client Communication

by Alicia Ward on Tuesday, September 7th, 2010

We’ve all had clients leave our chair unhappy, and thought to ourselves “I wish I could have done that differently.”

Client communications is the key to success in this business—we all need to be great listeners and communicators. If you ask a client what she wants in a hairdresser, she will tell you “a stylist who listens to and understands my needs.” If you ask a hairdresser what happened when a client leaves unhappy, he or she will tell you “there was a miscommunication” or “the client could not explain what she wanted.” Veteran stylist Anna Craig of Trashy Roots Salon & Spa has five tips to better client communication. Anna, a Pravana Artistic Educator and DevaCurl Specialist, with more than nine years of experience, is extremely passionate about client communication and says if you follow her steps, your clients won’t ever leave the salon unhappy again!

Here are 5 easy tips to better your client communication.

1:Confidence! You are the expert, so take control of the situation. Be clear and confident. Never let the client take over the appointment by asking you to see the swatch book or the scissors you will be using. You need to keep the control during the appointment and assure your client that you know best. Make sure you sound and act confident. You know your colors, brands and supplies, so make sure you act like it. If you are unsure about something with your client consult another stylist in your salon, but always be in charge.

2:Consult! Always do thorough consultations prior to the appointment. Some clients lack good communication skill,s so it is your job to ask lots of questions to ensure you deliver the right results. Always ask clients to bring photos of the color, cut or style she is looking for. Ask her about her hair history. Make sure you are aware of what they have done to your hair. Talk to her about her expectations and make sure they understand the reality of the situation. Know their hair type and discuss it with them. Ask them about what products they are using. The more questions the better. The consult should range from 15 to 30 minutes for large changes and around 10 minutes for minor changes.

3:Document! Document your client’s history. Writing down everything you’ve done for your client will ensure a smooth appointment next time. Keeping records of your clients makes the client confident in you and your work. Not only does this allow you to be better prepared for their next appoint but it also helps you keep your clients happy and coming back. This is a great way to book you next appointment “I just noted everything we did today in your account so at your 5 week touch up we will get the same results “.

4:Educate! Educate your client about what you are doing. The more you can tell the client, the better your communication will be. Talking your clients through things helps her feel confident and part of the process, which enables trust. Keeping your clients involved is key because it opens the channels of communication, garnering better results.

5:Products! Know the products your client uses to ensure her results will last. Most clients are uneducated about professional products and the role they play in long-term maintenance. Talk to your client about her current products; recommend products and other maintenance options. You know the benefits of the right products, so do not keep your client in the dark. Share your product knowledge so she can love their hair longer.

Say goodbye to unhappy clients and client miscommunication—follow these 5 steps to get the better your client communication!

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