Posts Tagged ‘tips’

Celeb Stylist James Corbett Dishes on the Hot New Trends for Spring with Paltalk’s Diana Falzone

by CurlStylist on Thursday, March 24th, 2011

Halle Berry in a pixie cut

Halle Berry in spiky pixie

Famed celebrity hairstylist James Corbett sat down with Paltalk’s own Diana Falzone to discuss what the “gotta have it” spring 2011 hairstyles are while answering user questions and tips about best products, style tips, celebrity icons and even a little Real Housewives gossip.

Highlights of the interview included:

Advice: “Look at the trends as a source of inspiration but not necessarily actualization”

Theme for spring 2011 hair: Be adventurous this season with the new “pixie cut”

Celebrity style inspiration: Halle Berry

Product tip: Pomade over mousse

Celeb throwback: It used to be “The Rachel” but now Jennifer Aniston’s “Reincarnated Bob” is the hot talk of the town

Color tip for 2011: “Going Blonde” got big again but it’s not right for everyone as Corbett points out for some of the “The Real Housewives of Orange County” cast members

Bridal tip: Paul Mitchell Soft Spray gets a shout out as one of the best products for the perfect balance between hold and flexibility on the big day

Watch the interview!

5 Tips To Better Client Communication

by Alicia Ward on Tuesday, September 7th, 2010

We’ve all had clients leave our chair unhappy, and thought to ourselves “I wish I could have done that differently.”

Client communications is the key to success in this business—we all need to be great listeners and communicators. If you ask a client what she wants in a hairdresser, she will tell you “a stylist who listens to and understands my needs.” If you ask a hairdresser what happened when a client leaves unhappy, he or she will tell you “there was a miscommunication” or “the client could not explain what she wanted.” Veteran stylist Anna Craig of Trashy Roots Salon & Spa has five tips to better client communication. Anna, a Pravana Artistic Educator and DevaCurl Specialist, with more than nine years of experience, is extremely passionate about client communication and says if you follow her steps, your clients won’t ever leave the salon unhappy again!

Here are 5 easy tips to better your client communication.

1:Confidence! You are the expert, so take control of the situation. Be clear and confident. Never let the client take over the appointment by asking you to see the swatch book or the scissors you will be using. You need to keep the control during the appointment and assure your client that you know best. Make sure you sound and act confident. You know your colors, brands and supplies, so make sure you act like it. If you are unsure about something with your client consult another stylist in your salon, but always be in charge.

2:Consult! Always do thorough consultations prior to the appointment. Some clients lack good communication skill,s so it is your job to ask lots of questions to ensure you deliver the right results. Always ask clients to bring photos of the color, cut or style she is looking for. Ask her about her hair history. Make sure you are aware of what they have done to your hair. Talk to her about her expectations and make sure they understand the reality of the situation. Know their hair type and discuss it with them. Ask them about what products they are using. The more questions the better. The consult should range from 15 to 30 minutes for large changes and around 10 minutes for minor changes.

3:Document! Document your client’s history. Writing down everything you’ve done for your client will ensure a smooth appointment next time. Keeping records of your clients makes the client confident in you and your work. Not only does this allow you to be better prepared for their next appoint but it also helps you keep your clients happy and coming back. This is a great way to book you next appointment “I just noted everything we did today in your account so at your 5 week touch up we will get the same results “.

4:Educate! Educate your client about what you are doing. The more you can tell the client, the better your communication will be. Talking your clients through things helps her feel confident and part of the process, which enables trust. Keeping your clients involved is key because it opens the channels of communication, garnering better results.

5:Products! Know the products your client uses to ensure her results will last. Most clients are uneducated about professional products and the role they play in long-term maintenance. Talk to your client about her current products; recommend products and other maintenance options. You know the benefits of the right products, so do not keep your client in the dark. Share your product knowledge so she can love their hair longer.

Say goodbye to unhappy clients and client miscommunication—follow these 5 steps to get the better your client communication!

Top 5 Tips for Keeping In Touch with Curly Hair Clients

by Ivan Zoot/The Clipper Guy on Monday, May 24th, 2010

ivan zoot

Ivan Zoot is the director of education and customer engagement for the Andis Company and the founder of Zoot! Hair professional hair care products. Ivan identifies, recruits, trains and manages Andis’ team of professional beauty industry educators. Ivan continues to be a featured presenter at industry shows and events, sharing his unique blend of information, education and enthusiasm for clipper cutting and the entire professional beauty industry. Ivan’s background includes experiences ranging from salon ownership to achieving 3 Guinness World Haircutting records.

In our last conversation we made reference to the longer gaps between salon visits that are common for long and curly clients. Let’s take a look at my top five tips for keeping in touch with these clients so that they do not stray. When it is time for another salon service we want them to land back in our chair.

1. Rebook You must be a relentless rebooker. Get the next appointment on the books before they leave the shop. Period. No real options here.

2. Retail The more a client depends on you, the more often you will see them and see into their wallet. Once they are on a take-home hair care product regimen, they will be stopping in to reload their shower between visits. These are golden opportunities.

3. Reading Blog, Facebook, Twitter and use old-fashioned snail mail. Find ways to put your words in front of their eyes when they are not putting their bodies in your chair. Keep stoking the fire of the relationship and it will continue to smolder between flame ups (visits).

4. Referrals Ask for referrals of their friends. If you are the official hair cutter to their entire clique, they will all stay together with you. Everyone wants to be a part of the in crowd. If you are the ringleader of the cool kids, the gang will stick together.

5. Revelry Throw a party. Find reasons to bring clients to the salon for purposes other than their regular visit. New hair care product introduction parties, open styling nights, in salon consumer classes, art showings… There are many great reasons for customers to gather, and what better place to gather than your place?

It all comes down to relationship. The more value you can bring to a client’s curly haired life, the more they will bring that life to you for support. I would love to hear some of your success stories. Please share.

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