Famed celebrity hairstylist James Corbett sat down with Paltalk’s own Diana Falzone to discuss what the “gotta have it” spring 2011 hairstyles are while answering user questions and tips about best products, style tips, celebrity icons and even a little Real Housewives gossip.
Highlights of the interview included:
Advice: “Look at the trends as a source of inspiration but not necessarily actualization”
Theme for spring 2011 hair: Be adventurous this season with the new “pixie cut”
Celebrity style inspiration: Halle Berry
Product tip: Pomade over mousse
Celeb throwback: It used to be “The Rachel” but now Jennifer Aniston’s “Reincarnated Bob” is the hot talk of the town
Color tip for 2011: “Going Blonde” got big again but it’s not right for everyone as Corbett points out for some of the “The Real Housewives of Orange County” cast members
Bridal tip: Paul Mitchell Soft Spray gets a shout out as one of the best products for the perfect balance between hold and flexibility on the big day
America’s Beauty Show was underway and thousands of stylist and salon owners gather to expand their knowledge, see top stylist and enjoy the entire “show” experience. Sunday March 13th was a huge day at ABS as it was the second annual “Texture” programming.
Texture! returned to ABS this year! This one-of-a kind free event showcased leading texture experts and educators in an intimate, interactive forum which included live hair demos. Texture! was hosted by NaturallyCurly.com founder Michelle Breyer and Modern Salon’s Editor-in-Chief Laurel Nelson, highlights of the event included:
Texture Trends: Fashion, Entertainment and Pop Culture Influences
Texture Cut, Color and Style: How-To Demos and Advice
Texture Opportunities: Make More Money Serving Curly Clients
Texture for Men: What’s New for Curly Guys?
Texture Q&A: Our experts, your questions!
Attendees were able to meet and greet the leading texture educators and brand leaders. The panel included the following:
John Benedetto, Director of Education for GK Hair: John has over 25 years of experience in the salon industry. In his prior role as Aveda’s Director of Global Hair Color Education, John was instrumental in creating Aveda’s Brands of Full Spectrum Hair Color and creating techniques for Aveda Collections at Video and Photo Shoots.
Shari Harbinger, “The Go To Curl Girl”: In her double-duty role as Director of Education for DevaConcepts and Color Director for Devachan Salon and Departure Lounge, Shari has both a loyal group of clients that rely on her for shiny, vibrant shades that are as modern as they are beautiful, and an enormous following in the salon industry for her eponymous training sessions.
Ouidad, the “Queen of Curl”: She is an internationally recognized stylist, salon owner mother, author and global educator. In 1984, as the pioneer of the curly hair industry, she opened the first salon in the country to cater exclusively to curly hair. Since then her trademarked cutting and styling techniques and specialized line of award winning products, have instilled confidence in curly and wavy haired people everywhere.
Anthony Dickey: He has spent the better part of his styling career—both on set and in the salon—trying to dispel the myth among women with kinky, curly and wavy hair that their texture is problematic or unruly. Touted as a “Style Svengali” by the New York Times, Dickey has mastered the mystery of textured hair to create iconic hair styles for designers, advertisers, photographers and celebrities alike.
Veronique Morrison: As Director of Education for MIZANI, a division of L’Oreal, USA, Veronique creates and manages the production of all technical curriculum, training programs, and creative trend presentations for a national salon audience.
Erica Grabczyk: American Crew’s International All-Star Erica Grabczyk certainly knows how to talk and cut men’s hair at the same time. She swiftly became the Director of Education at Groom Salon in Milwaukee, Wisconsin, specializing in male-specific design. Erica is top-rated in the City of Milwaukee for men’s hair (Milwaukee Magazine), having worked at Groom since 1999 as both a Lead and now Master Stylist. She trains nationally and internationally as an American Crew International All-Star Educator.
Ana Daniel, Artistic Director & Educator for Ouidad: This Dominican Republic native has spent several years working with Ouidad and loves ensuring that her clients not only have a style they love but also have the information they need to care for their curls at home. Ana’s work has appeared on the pages of many magazines and on the heads of numerous celebrities.
We’ve all had clients leave our chair unhappy, and thought to ourselves “I wish I could have done that differently.”
Client communications is the key to success in this business—we all need to be great listeners and communicators. If you ask a client what she wants in a hairdresser, she will tell you “a stylist who listens to and understands my needs.” If you ask a hairdresser what happened when a client leaves unhappy, he or she will tell you “there was a miscommunication” or “the client could not explain what she wanted.” Veteran stylist Anna Craig of Trashy Roots Salon & Spa has five tips to better client communication. Anna, a Pravana Artistic Educator and DevaCurl Specialist, with more than nine years of experience, is extremely passionate about client communication and says if you follow her steps, your clients won’t ever leave the salon unhappy again!
Here are 5 easy tips to better your client communication.
1:Confidence! You are the expert, so take control of the situation. Be clear and confident. Never let the client take over the appointment by asking you to see the swatch book or the scissors you will be using. You need to keep the control during the appointment and assure your client that you know best. Make sure you sound and act confident. You know your colors, brands and supplies, so make sure you act like it. If you are unsure about something with your client consult another stylist in your salon, but always be in charge.
2:Consult! Always do thorough consultations prior to the appointment. Some clients lack good communication skill,s so it is your job to ask lots of questions to ensure you deliver the right results. Always ask clients to bring photos of the color, cut or style she is looking for. Ask her about her hair history. Make sure you are aware of what they have done to your hair. Talk to her about her expectations and make sure they understand the reality of the situation. Know their hair type and discuss it with them. Ask them about what products they are using. The more questions the better. The consult should range from 15 to 30 minutes for large changes and around 10 minutes for minor changes.
3:Document! Document your client’s history. Writing down everything you’ve done for your client will ensure a smooth appointment next time. Keeping records of your clients makes the client confident in you and your work. Not only does this allow you to be better prepared for their next appoint but it also helps you keep your clients happy and coming back. This is a great way to book you next appointment “I just noted everything we did today in your account so at your 5 week touch up we will get the same results “.
4:Educate! Educate your client about what you are doing. The more you can tell the client, the better your communication will be. Talking your clients through things helps her feel confident and part of the process, which enables trust. Keeping your clients involved is key because it opens the channels of communication, garnering better results.
5:Products! Know the products your client uses to ensure her results will last. Most clients are uneducated about professional products and the role they play in long-term maintenance. Talk to your client about her current products; recommend products and other maintenance options. You know the benefits of the right products, so do not keep your client in the dark. Share your product knowledge so she can love their hair longer.
Say goodbye to unhappy clients and client miscommunication—follow these 5 steps to get the better your client communication!