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Schedulicity Transforms Online Scheduling for Salons
by Megan Dorcey on Tuesday, May 31, 2011
Remember the days of complicated software and useless customer service when it came to online scheduling? For some of us in the beauty industry, that might not be so long ago. We had heard of Schedulicity last year through the grapevine of a few stylists who use the service to fill their chairs, and were instantly curious about this company who boasts no-fuss solutions to building your business.
We had the pleasure of hopping in a limo with part of the Schedulicity team at ABS Chicago this year (it’s not as strange as it sounds), and learning more about the growing company and their recipe for success. The main goal of the 2 year-old company is to help you make money.
We were instantly curious about how this service works in a real salon for real stylists, and reached out to curl expert Jennifer Cortez, owner of Hive Salon in Minneapolis. See what Jen has to say about the service below and sign up for a no-strings-attached free trial with the company. Our gift to you: we will award a free year to one lucky curl stylist each month!
CS: What made you decide to use Schedulicity for your online scheduling?
JC: In my experience as a chair renter a receptionist can often be more of a hindrance than a person who runs a salon smoothly; when you have numerous rental stylists who all charge separate rates, offer different services, have different schedules, booking times, etcetera, it can be very hard for a receptionist to keep all of that information straight and do their job to their best ability. Schedulicity allows our salon and it’s stylists to clearly define who does what, and when, and for how much.
Other key points that helped us decide to go receptionist free with Schedulicity was the ease of use and cost. We’re living “on the internet” these days and everyone from ages four to ninety-four seems to have a smart phone attached to his or her left hand and is used to an insane amount of information at their fingertips.
With Schedulicity, our clients no longer feel like they have to “bother” a receptionist with multiple appointment time requests, play phone-tag while their at the office, or wake up in a cold sweat because they forgot to pre-book a major appointment and we’re closed. All they have to do is go online and bam! Crisis averted. The cost of Schedulicty is so affordable; instead of paying several hundred dollars a week in reception wages, we pay a flat fee for the use of the system.
When we’re with clients, we just let the phone go to voicemail. Ninety-nine percent of the time, the caller doesn’t leave a message and will book their appointment online. It saves us the stress of having to juggle clients and answering the phone, and the clients appreciate our undivided attention when they’re in our chairs.
When a stylist is out sick, they have the access to their client’s info and are able to reschedule them without having to come into work. The pros of using Schedulicity are huge! It’s really a refreshing change to the traditional salon atmosphere.
NC: Has the system increased bookings?
JC: Absolutely. People love that they can access us 24/7, and clients that we would normally see infrequently due to issues with making appointments are making multiple appointments at once!
NC: What is your user experience with Schedulicity? Tell me a little about the customer service, if there have been any glitches and how they were solved, etc.
JC: We’ve had only one glitch, and it was resolved via email within 24 hours–on a Saturday! There used to be an option on our page where instead of picking a stylist or price preference, you could allow the software to direct you to the first available stylist, but all new clients were being directed to only one of our stylists. We messaged Schedulicty, and they resolved the issue by removing the “I have no preference, please choose a provider for me” option. They have been super helpful with all of our small questions, and have always responded within 24 hours regardless of when we message them.
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Business Building Techniques Begin having frequent staff meetings and collaborate on business building techniques used by others that you work with. Every salon has success right inside. Get the top booker to explain how they do it. Pair the weakest with the strongest and let them work next to each other. They can learn from what they hear and see. Do the same with retail sales. Share the ways that the top stay on top. Geno Stampora, Stampora Consulting Inc. |
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