Archive for the ‘Business Basics’ Category

HOW QUINOA CAN STOP YOUR HAIR COLOR FROM FADING

by CurlStylist on Tuesday, August 5th, 2014

Like a chef, chemist Emily Reed from John Paul Mitchell Systems is always experimenting with new ingredients that can help solve a problem. She’s always looking for new ways to create concoctions that can bring something new and different to the haircare market.

“Nobody needs another shampoo just for the sake of having another shampoo,” says Kristin Firrell, vice president of product development for John Paul Mitchell Systems.

Paul Mitchell wanted to create a product that would help prevent the fading that comes from frequent shampooing, heat styling and the sun. So Reed said she was very intrigued in April when she started hearing a lot of buzz about quinoa, especially its potential benefits for colored hair. They had looked at a variety of different ingredients, but quinoa stood out. She got a sample within a week and began testing it. She was very excited about what she discovered.

Quinoa (Chenopodium quinoa Willd.), pronounced KEEN-WAH, which has gained popularity as a tasty super-food, has been found to have benefits for haircare. It offers a unique combination of molecular weight amino acids offering enhanced penetration for along with creating a protective barrier for greater repair, hydration, and shine.

Quinoa protein is characterized as being more like an animal protein, than a vegetable protein, due to its amino acid profile. Considered to be a complete protein, it contains all 8 of the essential amino acids with the highest level of protein among grains. High levels of Cysteine, Cystine, Lysine, Methionine, Tryptophane and Tyrosine greatly enhance its ability to assist in the repair, protection, and conditioning of both hair and skin.

Unlike the rest of the proteins that will each offer protection, repair, or moisturization, quinoa protein will offer all of these attributes through enhanced hair penetration and substantivity for increased damage repair and cuticle protection. For those reasons, Reed said quinoa was the perfect ingredient for Ultimate Color Repair from Paul Mitchell: a three-part, sulfate-free system that locks in hair color and reverses the signs of damage. In addition to quinoa, the product also containshea butter, jojoba and soybean oil. They combine to keep color protect color up to nine weeks while protecting from thermal damage.

How Toxic is Your Hair Salon? 3 Scary Salon Waste Facts

by CurlStylist on Thursday, May 29th, 2014

toxic salon
Alarmingly, the majority of salon waste such as hair color and foils, ends up down the drain and into our water supply or in the trash and headed to a landfill. George the salon Chicago is combating the toxic effects of beauty services by starting a new program that recycles & reuses 95% of their total waste. Please see more information on this below along with 3 scary salon waste facts.

George the salon Chicago Now Recycling 95% of Salon Waste with New Program

Once considered garbage, leftover hair, foils, color tubes, paper, plastics, and liquid chemicals will now be recycled and reused at this Chicago salon

While some industries have access to paid recycling for paper and plastic, the bulk of salon waste – hair, metals, excess chemicals, and much more – has always been destined for the trash bin and sink.

In an effort to change this alarming fact and significantly reduce their environmental impact, George the salon Chicago is proud to begin a new comprehensive recycling / reuse program, ensuring 95% of their waste is reprocessed. This program founded by Green Circle Salons will redirect daily waste like hair, foils, color tubes, paper, plastics, and liquid chemicals out of our water streams and landfills, creating environmental accountability in the beauty industry. Now with each salon visit, clients of George the salon will contribute to local and international community development, as well as environmental research and innovation for a healthier planet.

Did you know hair when placed in garbage bags will mummify, continue to fill our landfill, and give off methane gas?

George the salon will now be diverting all hair out of landfills and into other more sustainable projects. Green Circle Salons, in connection with various partners, is looking at ways that hair can play an important role in a number of commercial applications. It’s exciting to know that hair can be used on our oceans to help in oil spill cleanup and recovery projects.

Did you know that currently all aluminum foils and color tubes are not being recycled and are sent to landfill?

Recycling aluminum uses roughly 5% of the energy required to create virgin aluminum from bauxite. 95% of all aluminum can be recycled over and over again, including the foils and color tubes that are used in salons across North America. Now properly recycled, this will help to reduce the need for more landfill space, reduce our dependence on non-renewable resources, and decrease the amount of toxins going into our landfill sites.

Did you know that all excess chemicals including color, perm solutions and ammonia get rinsed down the sink into our water stream?

This is the ugly truth of the industry. Our solution will be to send all excess color waste to a hazardous waste facility where they will be incinerated to produce clean energy!


This was written for George the Salon in Chicago, IL.

Huge Swing to Salons Booking Online

by CurlStylist on Tuesday, April 22nd, 2014

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US consumers are increasingly turning to mobile phones to browse and book beauty appointments online, with one in four appointments booked online using a mobile device in the past 12 months, according to the latest statistics by Shortcuts Software. To help salons cash in on this trend Shortcuts has released responsive online booking technology.

Shortcuts CEO Paul Tate said the new feature would transform salon online booking pages to suit the device on which they were viewed - tablet, smartphone or PC, providing a seamless experience to customers.
‘These days we’re seeing up to 25% of all online appointments being made on a mobile device, so it’s important for salons to make it just as easy to book on a cell phone or tablet as on a computer,’ said Paul.
‘The Shortcuts online booking service now automatically recognizes what sort of device is being used and alters the site to suit. Larger buttons, reformatted screens and faster loading times translate to a better experience and, ultimately, more bookings.’

Shortcuts has been leading the industry in mobile-friendly technologies for some time, offering salons responsive email marketing and other services that are readable on whatever format the client, or the salon, uses.
‘Our S.M.A.R.T. online marketing suite is helping our salons take advantage of the swing towards mobility, allowing salons, stylists and their clients to do business wherever they are, using their preferred device,’ added Paul.
Data released by Shortcuts earlier this year revealed a huge swing to salons booking online. Between December 2012 and December 2013, the number of clients booking appointments online rose by 46 per cent, from 110,710 to 161,944. The value of bookings to the salons was even higher – up from just over $5 million to $7.8 million, a rise of 55 per cent.

For more information on Shortcuts, please visit www.shortcuts.net

Curly Hair Artistry

by CurlStylist on Thursday, February 27th, 2014

Since founding NaturallyCurly 15 years ago, I’ve noticed some unique things about the curl market.

  1. It was largely ignored until recently, despite a world where more than 60 percent of the population has curls, coils and waves.

  2. It exists primarily because of the grass-roots efforts of a small but  growing number of passionate entrepreneurs who have worked to fill the voids they see.

The latest example of this ingenuity is Curly Hair Artistry, a 1-year-old group of curl experts who have banded together to provide education and support to other stylists who have made waves, curls and coils their niche.

“We as hairstylists have come to realize that curly hair should not be treated the way we are taught in cosmetology schools across the globe,” said Scott Musgrave, a curl specialist in Cary, N.C. with 3b ringlets himself. “A simple fact emerges – wavy, curly and multi-textural hair is not treated with respect for what I is but is treated as something to fix.”

Musgrave said he was working on some unique business models with his  own  and started receiving questions from other stylists about how he was doing what he was doing.  He began working with a small group of stylists, and decided to pull together a group of the best curl stylists in the industry – a group that could help each other in this specialized niche.

Curly Hair Artistry was born. The original 20 has grown to more than 85, hailing from all over the globe. Their gathering place is their own gathering place.

“We at Curly Hair Artistry make the art, methods, techniques and the business of working with curly hair a priority,” Musgrave says. “We can influence not only the artists working with curly hair, but more importantly the more than 65 percent of the population who has some form of wave, curl or multi-textural hair who sits in our chairs every day.”

“It’s a natural draw – a passion that creates connections. You see, we are a rare breed and require certain attributes that need nurturing and vision to draw out and improve.”

Dianne Nola of Nola Studio in San Francisco is an enthusiastic member of Curly Hair Artistry, and traveled to the first training symposium in October in Atlanta, where 30 stylists gathered to train with Lorraine Massey, one of the founders of Devacurl.

The members provide each other with the unvarnished truth. Common topics include new product discoveries, the most effective cocktails and the nuances of cutting and coloring curls. They have discussed the cheapest place to buy microfiber towels as well as the most comfortable shoes to wear when you’re doing a 2-hour curly dry cut. They often share stories about difficult clients and business challenges. Stylists post before and after photos, showcasing styles they’re especially proud of.

She said it’s a very supportive community, where the goal is to help each other grow their businesses. They often refer clients to each other.

“It’s completely empowering,” Nola says. “My eyes just keep opening.”

The sky’s the limit for Curly Hair Artistry. Training sessions are coming up in Washington D.C. in May as well as Los Angeles in October. There’s even the possibility of creating a Curl Academy one day where stylists from around the globe could come to learn about latest cutting and coloring techniques for curls, coils and waves.

For me personally, it’s shocking that in 2014 beauty schools don’t address texture in their curriculum, and this isn’t likely to change dramatically in the near future. Most discussions about texture focus on how to chemically straighten it.

I was thrilled to hear about Curly Hair Artistry, which is filling a void.

“Beauty schools may teach about it, but antiquated requirements make it difficult to take the necessary time to really understand all the different curl types, porority, chimstry and what makes curly hair do what it does,” he ssays. “I believe it should be pursued after school, because you can’t make someone like working with something they don’t care about. Not every stylist cares about wavy, curly and multi-textural hair.”

Musgrave’s own obsession began with the corkscrews on his own head, and his frustration with an industry that “mistreats and misinforms those with curly hair.”

While working as a stylist, he read “Curly Girl: The Handbook” by Lorraine Massey.

“Ever since then, I started tweaking my cuts, doing things differently than other stylists,” he said. “It was working. I developed a service experience that changed the way a client is treated and gave them the best information to help them embrace their hair even more.”

For more posts like this, check out Michelle Breyer’s personal blog, The Curly Connection

Consumer Trends to Grow Your Salon

by CurlStylist on Friday, June 21st, 2013

In this excerpt from The A-List Salon: Insider Secrets of How Profitable Salons Wow Their Clients Every Day, author Veronica Woods discusses how A-List salons plan for longer term growth by watching the trends in the industry.

The savvy A-List salon owner stays ahead of the trends and exploits opportunities for future revenue streams (with a new offering or even a new business). And she makes changes before troubling trends jeopardize current sales. Emerging fashion trends, new health care knowledge, lifestyle changes and the economy can change how consumers spend money on beauty.

Here are a few ways to spot key consumer trends:

1) Observe trends in your own shop. For example, note whether more clients ask questions about a particular health concern, want advice about an at-home beauty challenge or notice a celebrity hairstyle. Your sales reports also reveal new permanent shifts in the demand for your services.

2) Discover new trends beyond your salon. Watch what services are popular in salons outside of your city, as a client or as a part of an educational seminar. What is hot in one city today can be the rage in another a year later. Also, keep up with online beauty discussions, reflecting new concerns and needs of salon consumers across the country.

3) Pay attention to global beauty industry statistics. This includes sales volume and revenue for skin, hair, and cosmetics products and services. Although the beauty sector has been fairly consistent through economic booms and busts, you can learn from monitoring new product launches. A boom within a specific demographic group or a shift in category (i.e. color, relaxers, etc.) sales can speak volumes.

Here are a few salon trends that should be on your radar:

Trend #1: More DIY clients

“Back in the ’50s, women would come in every week for a roller set,” said Chelle Morrison of Urban Betty Salon (Austin, Texas). Today with access to instructional videos on YouTube, hair care technology advances, and the pinch of harder economic times, clients do more on their own. And with better products available at drugstores, consumers have more options to do so.

A-List Salon Opportunity:

Offer how-to classes to clients. Urban Betty offers a blowout class for clients who want to improve their at-home maintenance techniques. In this paid seminar, a stylist leads a small group of clients in a 90- minute session on techniques such as how to properly use a round brush.

Trend #2: Busier Schedules

Worn out from juggling family and work commitments, women more often view long full service hair salon appointments as time drains. At the same time, some women (non-DIYers) still prefer the “salon polished look” but in a shorter time.

A-List Salon Opportunities:

Launch of blowout only (no cuts or color) salons. Word of mouth buzz of this trend spread through beauty bloggers as well as coverage in USA Today and the Wall Street Journal. Shelley O’Neal, owner of The Hair Bar (Southlake and Dallas, Texas) visited a blowout salon in another city and saw dollar signs.

Trend #3: Clients want to embrace natural textures

For African-American and other curly-haired clients, relaxing and straightening treatments have been a staple for decades. Recently, this trend has dramatically declined right before stylists eyes. Today, the natural hair revolution has hit the mainstream with an explosion of new products from major manufacturers and relaxer sales continuing to drop.

A-List Opportunities:

Hire staff that can handle curly hair clients. Dickey of Hair Rules Salon has been a leader in this arena, helping to redefine women, by hair texture instead of ethnicity. He hires stylists capable of handling a wide range of curl patterns.

Trend #4: Men want upscale personal grooming, too.

Men are one of the fastest growing segments in beauty today. Global sales of male beauty products will grow from $19.7 billion in 2009 to $28 billion by 2014, according to Mindbranch research. Researchers explain this increase by the changing attitudes among men about grooming and a labor shift toward more white collar jobs.

A-List Salon Opportunity:

Create an upscale barbershop to cater to men. Chris Hurn and his partners saw these growth statistics and wanted to offer men an alternative to an estrogen-dominated environment. He built the Kennedy’s All American Barber Club franchise to capitalize on the demand of upwardly mobile men for fine a haircut and shave.


About the Author:

Veronica Woods, MBA, provides consulting, coaching and training services that enable beauty businesses to attract and retain more happy clients— and earn greater profits. To learn more about The A-List Salon book, go to www.alistsalonbook.com.

Making the Texture Switch

by CurlStylist on Friday, March 8th, 2013

The client comes in expecting a blowout. That’s what she’s always had, so that’s what she expects. But, deep down, that’s not always what she wants. What the client wants is to feel beautiful.And for curly clients, the road to feeling beautiful has, well, twists. Sometimes it’s a blowout or straightening service, while other times natural alternatives can give curlies a fresh look for a day or an entire season. Driven by celebrity and fashion trends, stylists across the country are taking curly clients by the hand and guiding them down the winding path that leads straight to the heart of who they are. The “true texture” benefits are obvious to the client—but also powerful and profitable for the salon and stylist, given the range of new curl-enhancing products and service opportunities that the professional beauty industry has created to help clients celebrate texture as well as tame it. “In the consultation, I ask about the client’s goals and get her hair history,” says Tracy Aaron, a stylist at 7 Salon in Bellevue, Washington. Many times, she finds that women want to embrace their curl but have not been taught any styling strategies except how to dry their hair straight. “Consultation is a huge part of the service even with clients you’ve had for a long time,” agrees Jessica McConnell, assistant manager at Frontenac Salon and Spa in St. Louis, Missouri. “Clients leave you because they can’t get something new. They may want something fresh or fun just for that day, so we help people discover their curls.” Some days, the weather impacts which style will fare best. In the Northwest, where it rains a lot, Aaron says a smooth, straight look can lose its “wow” factor when the client walks out into the drizzle. Mindi Umbrell, a stylist at Akada Salon in Columbus, Ohio, is an advocate for working with someone’s natural texture to “mix it up” and offer options. “If someone is flatironing or blowing it out every single day, I teach her how to wear her hair in a natural way instead of fighting it,” she explains. “But if I have a client who absolutely hates her curl and isn’t going to change, then I will teach her how to keep her hair healthy.” When you assume every curly client wants a straight look, you forfeit the opportunity to educate her about her options, adds Aaron. “I lose the chance to watch that client leave the salon with a big smile, thanking me for opening up her world to something she already had but didn’t know how to bring out,” she says. Thinking along the same lines is Wafaya Abdallah, owner of Oasis Salon in Rockville, Maryland. “We call it ‘setting them free,’” says Abdallah. “because they’re embracing who they are. When women see how beautiful their curly hair looks with no frizz and without taking off too much length, I’ve had women cry in my chair.” In Houston, independent stylist Geri Curtis says that women are so accustomed to straightening their hair that they can’t believe the curly look she fashions for them is their hair. “I’ve had clients tell me that I’ve changed their life—that it’s a miracle,” says Curtis, who plans an April opening for her new salon, aptly called Planet Curls. “And male clients come in with big frizz! I teach them how to manage it, and they go from being hippies to these dudes with beautiful curls!”

The salon visit is an awakening, agrees Marie Sansom of Curly Cutz by Marie at New Images Salon in Georgetown, Texas. When you give clients the tools and the knowledge that they need for their hair type, you help them like their hair. “They see that they can achieve an even curl,” Sansom says. “By the time we’re finished, they’re amazed—and I’m amazed, too! It’s exciting to see how each head of hair will turn out!” Like Aaron, Sansom looks at every curly encounter as an opportunity to educate. Booking each new client into a two-hour slot, Sansom tells these clients, “I’m going to break down what you think you know about your hair, and then I’m going to build up new knowledge.” How They Started “Although cosmetology school did not teach us effective curly-hair techniques in school, I thought I knew about curly hair because I had curly hair,” says Sansom. “But I didn’t know anything; I had always straightened my hair.” Beginning in 2007, Sansom took three years off to stay at home with her children and spent that time researching the art and science of curly hair and experimenting on her own hair. For Aaron, who does not have curly hair, the curly cue clicked when 13 years ago a regular client told her, “I really like you. You’re a great person. But I hate the way you do my hair.” She wanted to wear her hair curly, not blown out, so Aaron made a deal: she’d do the client’s cuts for free if she could practice her skills on her. “It took some trial and error,” Aaron continues. “I asked the advice of other stylists, and I went online to learn about porosity, texture and curl patterns. But mostly I listened to my clients, learning what had and hadn’t worked for them. Even though I had a strong background in cutting, I’d approached cutting from a perspective of precision, so I had to readjust my thinking.” It took Aaron three years to develop the expertise, and by then she had so many curly clients that she could specialize. Now when clients ask for a blowout or flatironing, she refers them to other stylists in the salon. Umbrell has enjoyed exploring natural textures of all kinds ever since training in the Vidal Sassoon method. “I found that I agreed with the Sassoon philosophy of working with what the client naturally has,” Umbrell says. “It’s rare that you see Sassoon instructors pull out any kind of iron; they don’t even use round brushes. They’re all about giving someone an awesome cut for her natural texture.” Through advocating this approach and wearing her own curl in a natural style, Umbrell found herself attracting a large curly clientele and now thinks of herself as a curl expert while still enjoying all types of hair. “I’m an artist and love the diversity,” says Umbrell. A’Kiyia Kelly also entered the specialty through a preference for natural texture. “There was no dramatic turning point,” says Kelly, who’s been doing hair for 20 years and now has A’Kiyia’s Natural Twist & Hair Braiding in Kennesaw, Georgia. “I got tired of experiencing breakage from too many perms, too much heat. I educated myself about braiding and other natural styles, improving my skills by practicing on myself and my mom, talking to other stylists and watching styling videos.” Abdallah didn’t find the curly-hair specialty as much as the specialty found her—through retail. She’d been doing hair for 20 years when a salesperson wanted her to try a line of products targeted to curlies. “We put them on the shelf,” she recalls, “and all of a sudden clients started asking whether we were now doing naturally curly hair!” The timing was right. She and her stylists invested in training, and now the majority of the salon’s clients ask for a natural texture look. McConnell was drawn to curly hair because she and the salon’s owner both wanted to embrace her own texture. Eight years ago they took a class and, with their sharpened skills, their curly clients started looking better and that attracted more curly clients. “When we took that first class, we had no idea the impact it would have on our business,” McConnell says. “We weren’t trying to start a revolution. But within about a year we realized the effect we were having, so we sought out more education.” To promote their new expertise, the salon’s website is CallingAllCurls.com. The Money Follows Naming your salon or website something specific to curly hair is one way to market your expertise, confirms Michelle Breyer, president of Texture Media Inc. and co-founder of consumer web site NaturallyCurly.com. If you prefer not to make that much of a commitment, you can still develop natural texture business by presenting all the alternatives to every curly client. “Blowing out the client’s curls has become a revenue source that stylists and salons are used to,” Breyer says. “But a growing number of women want to know all their options with curly hair. By providing them with options, you will expand your market, not shrink it.” Curtis’ experience bears this out. “Now I have a wait list, which I never had,” she says. McConnell adds, “We think of ourselves as a family salon, so we do have straight-haired clients, but today about 70 percent are curly. It’s a niche market; if you spend the time to learn about curly hair, it will help your business. It’s kept us busy at a time when other salons weren’t.” Abdallah made the switch to primarily natural looks at what might have seemed the worst possible time—in 2008, just as the economy was sinking— and yet her salon thrived. “That first year the salon grew 20 percent,” she reports. “We’ve grown every year since, and we don’t advertise at all.” As Abdallah discovered, word-ofmouth tends to drive the natural texture business. At her salon with only five stylists, Abdallah counts 50 to 70 new referrals a month, increasing in summertime to 100 or even more. Every six to eight months, she’s had to add another stylist. Professionally crafted braids and twists are client magnets. “People with those looks attract attention,” says Kelly. “Women are always asking my clients for the name of the stylist who did their hair. I also get a lot of clients through YouTube; I demonstrate braiding on videos, and I have a lot of subscribers.” Agrees Breyer, “People walk up to curlies on the street if they like their look. Curly clients also are very loyal and will travel hours for the right stylist.” Curlies tend to be enthusiastic and are willing to write reviews for stylists who solve their hair issues, plus the specialty can earn attention from the press. “My initial curly client wrote the first review of me on NaturallyCurly.com,” says Aaron, “and then a local magazine wrote an article about me. That’s when my business really took off.” Some stylists charge a premium for the more complicated texture hair cut, and up-servicing can become a further revenue source. Umbrell builds her curly clients’ tickets with glossing to bring out the shine. “Glosses give the client versatility,” she says. “On curly hair, which is more porous, the glosses fade really nicely.” An increasingly popular way to generate curly business is to hold “curly night out” educational parties. It’s a great way to sell retail, which in itself boosts the curly ticket. As Curtis observes: “Curly girls buy a million products.” Read the digital version of Texture!

The Name Game, Texturrific Salon Names

by CurlStylist on Monday, March 4th, 2013


Salon owners have always used wordplay to find cute names for their businesses. Some salons that focus on curl are spinning that tradition, while others are proclaiming their specialty more directly. Check out these texturiffic names spotted on salon signage around North America.

Amazing Kinkz Natural Hair Studio, Detroit MI

Cally’s Curls & Co., Chicago, IL

Curl Lounge, Raleigh, NC

Curl Ambassadors, Toronto, ON

Curl Bar Beauty Salon, Toronto, ON

Curl Jam, Bethesda, MD

Twist, Philadelphia, PA

Curl Revolution, Frisco, TX

Curl Up & Dye, Carrboro, NC

Curlie Girlz Rock, Smyrna, GA

Curls & Co., Chicago, IL

Curls Gone Wild, Gilbert, AZ

Curls On Top, Laguna Beach, CA

Curltopia, Smyrna, GA

Curly Hair Institute, Toronto, ON

So Curly So Kinky So Straight, South Euclid, OH

Kinky Rootz, Nashville, TN

Coils, Curls and Waves, Freehold, NJ

Joyfully Curly, Charlotte, NC

The Kindred Locs Studio, Oxon Hill, MD

Fabulocs, Capitol Heights, MD

Knatty Headz, Houston, TX

Curly Hair Vancouver, Vancouver, BC

Salon Spirals, Tucson, AZ

Spiral Evolution, Colorado Springs, CO

Ringlets, Oakland, CA

Does your salon have a curl-crazy name? Let us know! Post it on MODERN SALON’s Facebook page, and you might find it in a future issue update!

Read the digital version of Texture!

Education Key to Building Curly Clientele

by Michelle Breyer on Wednesday, October 3rd, 2012

For Paul Mitchell’s master associate, artistic director and stylist Stephanie Kocielski, a little education can go a long way toward helping a curly client learn to love their curls.

And clients who love their curls, love their stylist.

“Some people with curly hair hate their hair,” Kocielski says. “They think it’s the worst hair in the world. When you don’t know how to deal with what you have, it’s an issue. It’s our job as hairdressers to help them fall in love with what God gave them.”

This fall, Paul Mitchell launched “The Truth About Curls” campaign to “inspire people to embrace their natural texture and to inspire conversations about what life with curls is really like. The campaign is in conjunction with the launch of the Paul Mitchell Curls collection — products designed to be used the way curlies actually use products.

With the launch of the line, which adds to the tools available to stylists to help their curly clients, there is a great opportunity to teach their clients about how to work with their natural texture.

“Educating your ‘curly’ is a great opportunity for both you and your guest,” says Robert Cromeans, global artistic director for Paul Mitchell. “Education can help create trust between the stylist and the client. Never take for granted that your guest already knows how to take care of their curly hair.”

And the benefits go far beyond the chair, helping bring in new clients,” Cromeans says. When you show your client how to style their own hair so that they can duplicate the curly look by themselves, “they are a walking billboard for you.”

“Curly haired people are naturally drawn to other curly-haired people and when they see great curly hair that is colored beautifully, cut to perfection and styled well, they want to know who the hairdresser is,” he says.

1. Get to Know Your Client

Education starts when the client first sits in your chair. You need to get to know them, asking them questions that aren’t necessarily related to their hair.

“It’s like speed dating,” says Kocielski. “When you get them into the chair, you need to understand who they are and what image they want.”

This helps you understand their lifestyle, their frustrations with their hair and can set the expectations of the cut and styling regimen you create for them.

2. Teach Your Client How to Cleanse and Detangle Their Curls

Then it’s time to cleanse their hair. She recommends the new Paul Mitchell Curl Spring Loaded Zero-Sulfate shampoo.

“Teach them how to tame the lion in one step,” she says of the shampoo, which also works as a detangler, softening their tendrils.

Make sure they’re using enough water pressure to get through the hair onto the scalp. After applying the shampoo, make sure they’re using enough pressure to thoroughly cleanse the scalp. Comb it through the hair with a wide-toothed comb.

“That’s where the magic comes,” she says. “By lightly combing it through, it enables you to detangle the hair.”

She stressed the importance of rinsing before cleansing, especially if the curls are dense. She shows her clients how to squeegee the water through their hair after rinsing.

3. Show the Client How to Apply Products

While the hair is wet, she applies the styling product. She stresses applying the product to wet hair because the curls are perfectly defined when the hair is wet. She pumps out some Paul Mitchell Full Circle Leave-in Treatment, emulsifying it between her hands and applies it to the edges first and then working it through. By showing them how to apply it, they can feel what’s enough and then can do it themselves at home.

Depending on the texture of the hair, she’ll apply either the Twirl Around Crunch-Free Definer or the Ultimate Wave Beachy Texture Cream-Gel. She starts at the bottom of their hair and works her way to the top, taking horizontal sections and placing it in the hair. To define the curls, she’ll show them how to take a section of hair and twirl it with product. Twist and twirl to the bottom of the strand and then move to the next section. Continue over the entire head.

“It’s a very repetitive motion, so guests get good at it quickly and it has a great end result,” Cromeans says.

“At my salon, the clients ask about the technique by name: ‘The Snake.’”

If the client wants a natural curly look, she’ll show them how to use a diffuser. If they want a more defined, consistent curl, she might use a curling iron on certain pieces.

“I ask them ‘What is the overall outcome you want to see.’” she says.

In addition to building business for the stylist, it also is very rewarding to know that you’re truly helping your clients feel better about themselves.

“You can help them conquer the world,” Kocielski says says. “It’s the best feeling. We can help spread empowerment.”

10 Things Your Clients Never Want to Hear

by Modern Salon on Saturday, September 1st, 2012

When your new client is a curly, peek behind her back. Are her fingers crossed? That’s because she’s hoping and wishing for a stylist who “gets” her. Be that stylist! To encourage that new client to become your permanent client, let her know that you love all hair textures and can offer her many options. Stay positive! You can be sure she’s already heard all of the negative comments:

1. “It’s so curly! Can I fix it for you?”
2. “I bet you wish you had straight hair.”
3. “This is going to take forever .”
4. “Your hair must be a nightmare for you to deal with on a daily basis.”
5. “Do you want me to use the thinning shears or the razor?”
6. “What race are you?”
7. “I had no idea your hair would shrink like that!”
8. “This is the only hair cut you can wear, because your hair is curly.”
9. “We don’t do ethnic hair.”
10. “Uh-oh!”

Maximizing Your Salon Business with Social Media

by Cassadie on Wednesday, July 18th, 2012

One of the hottest sessions at this year’s annual Paul Mitchell Gathering was not about how to achieve an avant-garde style or speed cutting. This time, it was a lesson in social media for salons. Lead by Johnny Royal of inDELIBLE, the social media company that powered the 2008 Obama + Shepard Fairey viral campaign and the soon-to-be-launched Paul Mitchell Truth About Curls Campaign, salon owners and stylists learned the ins-and-outs of social media and how a prominent social presence can increase business. Here are some tips from the session:

• 94% of businesses have some sort of social media presence. Social media is now a key part of any marketing strategy so make sure you have a presence!

• Facebook is a great way to promote your salon and leverage the social networks of your clients. For as little as $10 a day, you can also distribute Facebook ads.

• If your following is less than 10,000, make sure to manually post to Facebook and Twitter, rather than using an automatic service like Hootsuite. This will ensure that Facebook’s algorithms don’t skip over your posts and keep them fresh in the feed.

• Use Pinterest to humanize your business and show clients your aesthetics and unique brand personality.

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